General Terms & Conditions

Pricing Policy

All prices quoted are inclusive of VAT (or net prices outside the United Kingdom).

In the event of price changes with our suppliers, we may find it necessary to adjust our prices accordingly. Unless specified to the contrary prices are listed by the Seller without obligation and are subject to alteration. The Seller may give notice to the Buyer prior to delivery, of any increase in price provided that the Buyer may cancel this contract within 3 days of any such notice by the Seller.

Please note: Orders with a delivery address outside the United Kingdom might be subject to domestic import and duty taxes. Please check with your local authorities before placing your order to understand any extra charges that may be applicable. Planet Dance cannot be held responsible for these charges. All goods sold on this web site are excluding any import duties and/or taxes outside the United Kingdom.

All payments are transacted in £GBP. Prices given in Euros and US Dollars are meant as a guide only.

Product prices listed on our website are also applicable for in-store purchases at our Yorkshire dancewear showroom.



We accept most major credit and debit cards. All payments are due before despatch or collection is made, with on-line payments transacted on order placement.

Availability & Delivery

All orders are usually processed within 24 hours of receipt of payment

As a general guide, where all your goods are in stock at our warehouse when you placed your order, you should expect to receive your goods within 2 working days for UK deliveries. Where goods are in stock at our manufacturers' depots, delivery times may be longer.

Please note: 'In Stock' stated against a product selection may refer to stock availability at either our warehouse or at our manufacturers' depots. In view of this, should your order be urgent, we recommend that you contact us to determine a more specific delivery timescale.

Where your goods were out of stock at the point of order, these will be delivered in line with the estimated due date which was stated against each item, unless otherwise advised.

Should your order contain both in and out of stock items, if your out of stock items are due in less than 14 days, we would generally send all your items together. Should your order contain out of stock Items that are due in more than 14 days, we may deliver your order in separate instalments, rather than delay all your goods. Should you require your in stock items immediately, please contact our customer service team and we can arrange an immediate part despatch for you.

We cannot accept liability for late receipt of goods due to delays from manufacturers or shipping companies, with all expected delivery dates given as a guide only. We reserve the right to cancel any back orders or to substiture products of a similar type. In addition, although we regularly review and update stock levels on our website, mismatches may still occur. Thus, should your order be urgent, we recommend that you contact us to confirm availability.

Goods are shipped by Royal Mail or Contract Carrier as appropriate. Your goods may be delivered by separate instalments. If there is no one at the address given to accept delivery of the goods, the carrier will place a card through your letterbox to inform you that they were unable to deliver your order. The carrier will endeavour to deliver your order on the next working day.

You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.  We cannot accept liability for missing, lost or late delivery  of parcels due to incomplete or inaccurate delivery addresses entered by the buyer upon order placement.

For in-store collections, we will notify you by telephone or email once your order is ready for collection.

Please Note: If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. From the 1st January 2021 this also includes EU countries. You must meet any additional charges for customs clearance or additional documentation.

Customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities. Overseas deliveries may be subject to local import duties and taxes, and may be affected by Customs and Excise delays. It is important to note that Planet Dance cannot be liable for any local import duties and taxes imposed.

If your parcel is returned to us due to unpaid customs fees we reserve the right to deduct the cost of the return from the refund of the returned goods.

Order Cancellation

You can cancel an order at any time prior to despatch. You can do this by contacting us and we will cancel the order and refund any payments made. Although you may contact us by your prefered contact method, we recommend that you call us wherever possible, as we do not accept responsibility for delayed or non-receipt of emails or postal cancellation requests.

Returns & Exchanges

All items for exchange or refund should be returned to us within 30 days from their receipt by the customer. Only faulty items can be considered for return outside this period.

Items can only be accepted for exchange or refund if they are returned in their original saleable condition with all their tags & labels attached and in their original packaging.

All returns must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid parcels. Return postage is non-refundable in any circumstances unless items are faulty or incorrectly supplied. Standard second class postage will be refunded in these circumstances only. There is no administration fee charged for returned products.

For exchanges; should you require an exchange for an item within the same postage band as that originally ordered, no extra postage & packaging charge will be made for UK deliveries. However the buyer will be charged a supplementary return postage & packaging fee for exchanges for items in a higher band. Exchanges for overseas deliveries will be subject to our standard delivery charge in all cases.

Items returned and accepted for a refund for orders that have taken advantage of the free delivery offer, will be subject to a deduction of the applicable outgoing postage charge, should the return take the order goods total below the free delivery threshold.  We endeavour to process refunds as quickly as possible.

Full, UK orders accepted for a refund but returned after 14 days from receipt by the customer, will be subject to the outgoing postage and packing charge, unless faulty or incorrectly supplied.

Overseas deliveries accepted for a refund will be subject to the outgoing postage and packaging charge, unless faulty or incorrectly supplied.

All tights, body stockings, dance belts and socks are final sales and are non-returnable. This does not affect your statutory rights.

All orders are double checked however if any picking errors occur please inform us within 48 hours from receipt of the order.

Printed items may fade with repeated washing. We recommend these items are washed by hand. Printed items can not be exchanged or refunded after the tag is removed.

International Returns:

International deliveries accepted for a refund will be subject to the outgoing postage and packaging charge, unless faulty or incorrectly supplied.

If you return products to us from outside the UK, please mark them as "Goods returned to the UK".  Any charges arising from a failure to do this will be passed back to you and deducted from any credit.

For further details on ordering, delivery and returns, please visit our 'Terms & Conditions' pages.


Academy Club Terms & Conditions

General Terms

To be eligible for Academy Club membership and the related benefits and services, you need to be either the dance school owner or the person authorised and responsible for the ordering within the dance school. You may be asked to provide documentary proof in either case. Should the school close or you leave the dance school or your professional teaching organisation(s), your Academy Club account may be down-graded or closed.

On submittance of your Academy Club Application Form, your details will be vetted and processed, on approval of which you will be notified of your membership account number

The Academy Club @ Planet Dance scheme and any associated benefits and services may be withdrawn at anytime without notice.

Whilst we honour our standard returns policy for Academy Club accounts, where goods are sold to a business or self-employed member, they are deemed to be exempt from the Distance Selling Regulations as it is not a consumer retail transaction.

Discounts and Benefits

On approval of your Academy Club application, you will be notified of your Academy Account login to use when placing orders. We recommend that you await notification of your login details before placing an order, as discounts cannot be applied retrospectively.

Your Academy Club account is for your personal use only and under no circumstances should it be disclosed to students or any other person. If you share your Academy login details with others, leading to fraudulent activity, we may suspend or close your Academy account without further notice

It is your responsibility to ensure you log in to your Academy account before you start shopping in order to apply the discount to your order, as discounts cannot be applied retrospectiviely.

You will receive the currently published discount rates applicable to your membership category off our retail prices.  Discount rates are subject to change at any time and without notice.

The Academy Club discount cannot be used in conjunction with any other discount promotion, unless specifically stated.  It also cannot be used for pointe shoes purchased in-store as part of a pointe shoe fitting.

Student order activity for Platinum Package members is reviewed on a regular basis. Where it becomes evident that only school account orders are being placed, rather than direct student orders, we reserve the rights to downgrade accounts.

Platinum Package membership and it's associated discounts and benefits are granted on the condition that the school provides a reciprocal website link and Facebook page 'like' to the Planet Dance website and Facebook page, where possible.


We accpet payments by either credit or debit card for online and in-store orders and also by cash for in-store orders. Please ensure you have sufficient funds in your account when placing your order.

We may with high value orders, complete a fraud check on your account. This is to ensure that no one is using your information without your consent, or with stolen or duplicate cards. We appreciate your patience and co-operation with this process.


The 'Free Delivery to Dance School' service as part of our Platinum membership is only available to schools located within the UK

Your Academy Club Discount will provide discounted carriage at the published discount rate applicable to your membership cateogry on our standard and overnight delivery rates.

Free delivery is offered to all Academy Club members as per our standard terms & conditions at the current published order value threshold.


As dance teachers making purchases on behalf of scools, pupils and / or for professional use, you acknowledge that supply of goods are a commerical transaction and statutory Consumer Contract Regulations (formerly Distance Selling Regulations) do not apply.  For most eligible goods, our policy remains the same as for non Academy Club customers.  It should be noted however that Costume Gallery and Art Stone costumes are not eligible for return except where faulty.  We will try to accommodate changes of sizes where possible, but this cannot be guaranteed and must be authorised by our Academy Club team prior to return.

Bespoke Printing and Special Orders

Special orders for items that we do not ordinarily stock (eg: items that we have to order in specifically from suppliers) cannot be returned, unless faulty.

Our bespoke uniform design and supply service as part of the Platinum package, may be subject to minimum order quantities

Printed merchandise samples sent for approval, remain the property of Planet Dance (UK) Ltd at all times, and must be returned.  Samples not returned within  30 days, will be chargeable and an invoice will be raised accordingly.

The sample set-up cost for printed garments is waivered for Platimum Academy Club members, subject to approval of at least one garment.  Should the Academy member decide not to go ahead with any printed garments following sample production, the set-up fee will be charged retrospectively.

Pricing and VAT

Prices displayed on the website show our standard retail prices and are inclusive of VAT. Your Academy Club discount will be applied at the checkout on entry of your discount code.

VAT will be applied to all transactions at the point of sale and will be clearly shown on your invoice which accompanies your goods. If you are VAT registered, you can claim the VAT back from your local tax office.

Account Data and Contact

We will email you with transactional order information when your orders are placed and despatched.

From time to time, we may email you with Academy Club specific promotional offers. You can unsubscribe from this at any time by emailing

From time to time we will send marketing materials and brochures via mail and if you do not wish to receive these please send notification to

Your account login information is confidential to you and you only. We do no have access to your password. If you forget or need to change your password, please do so on the login page. it is your responsibility to ensure your information is kept secure. If you share your information with others, leading to fraudulent activity on your membership account, we may suspend or close your account without further notice. If you wish to cancel your account at any point, please email us at