Coronovirus Update
In response to the latest Coronavirus status, we wanted to update you on the actions we are taking to help keep our customers and colleagues as safe as possible, and to support our dance communities the best we can.

In Store Services

In response to the latest Government announcement made on 31st October, our showroom will be closed from Thursday 5th November to Wednesday 2nd December.

We are pleased to advise however, that we are still able to offer our Click & Collect and Returns services, but these are strictly by appointment only.  

Please simply book your collection time slot by clicking on the following link:

BOOK YOUR COLLECTION SLOT HERE

Click & Collects:

Once your Click & Collect order is ready for collection, we will notify you and ask you to book a collection slot through our online booking platform.  When arriving at our store, may we ask all customers to observe the following requests, to ensure that we adhere to government policies and to ensure the safety of our staff and customers alike:
  • You will not be able to collect your order unless you have booked a collection slot
  • Please do not book your slot until we have confirmed that your order is ready for collection
  • We ask that you arrive promptly at your allotted time slot to help us regulate the number of visitors to our store at any one time. 
  • We ask that you observe the 2m social distancing policy and use the hand sanitiser stations supplied.
  • Although we can transact card payments in-store, we ask wherever possible for orders to be paid online in advance, whilst placing your Click & Collect order.  In this way we can minimise contact points, thus reducing the risk of virus transfer.  I'm afraid we are not currently accepting cash payments.
  • We ask that you minimise the number of people in your party to the lowest possible when you come to collect your parcel

Returns Service:

You may also attend our store to return Click & Collect or Direct Delivery orders, for refund or exchange.  Again, this is strictly by APPOINTMENT ONLY.  Please simply book your returns slot by clicking the link at the top of this page. 

Online Services

Our online services through our website are robust and are working as normal.  Our large premises enable our team to remain working on site by locating them in separate areas on the premises, to maintain our usual customer service levels.
  • Our telephone lines remain open as usual to answer your queries and process telephone orders.
  • You can also contact us by email as usual and our response times remain the same.
  • We continue to receive deliveries as usual and our delivery times are currently unaffected.
  • Our enhanced delivery options, such as 24 hour, Saturday and Sunday deliveries are operating as normal and you can upgrade to these services via telephone.  As usual, we would recommend that you contact us for the latest availability and delivery information, should your order be urgent.

Keeping you informed

We’ll continue to monitor the situation closely, reviewing developments and the latest advice, and inform you of any additional steps we need to take, as we continue to provide you with the very best levels of service, whilst keeping our staff and customers safe. 

You can be assured of our absolute commitment to our staff and dance community in these challenging times and we will do whatever it takes to get through this crisis together.

Thank you once again for your ongoing support.
Planet Dance.